Enjoying a tremendous growth trajectory as it transitions from start-up to scale-up, this supplier of electric vehicles is taking the Private Hire, Taxi and Chauffer market by storm. They have a unique business model, a fleet comprising several thousand vehicles from such manufacturers as Volvo, Toyota and Mercedes, and have launched an exclusive partnership with Uber as a preferred supplier of EV’s to their drivers.
This dynamic firm boasts highly sophisticated technology, which allows it to deliver excellent client service to its users, alongside comprehensive cost savings while reducing the admin burden for its drivers. It is also rightly proud of its green credentials, and is leading the way in reducing the carbon footprint of the passenger transport sector.
The Senior Collections Officer is responsible for managing the recovery of overdue accounts, minimising bad debt exposure, and supporting the broader Collections team. This role requires a high level of professionalism, strong negotiation skills, and a thorough understanding of credit control, debt recovery processes, and relevant legislation. The role will require court appearances in matters where the business is pursuing bad debt against a debtor whereby legal proceedings have been filed.
Responsibilities include:
• Managing unpaid invoices with active members, with the aim to reduce outstanding accounts.
• Reconciliation of complex accounts and following up where required.
• Monitoring debtor balances to ensure a reduction in debtors.
• Liaising with customers, as well as internal personnel.
• Chasing payment from customers via phone and email.
• Liaising with external collection partners.
• Attending court hearings and related appearances.
• Initiating enforcement action where judgement has been awarded (e.g. through bailiffs).
• Creating procedures that ensure timely payments while maintaining a high level of customer retention.
• Ensuring credit and collection policies and procedures are followed.
• Reviewing and approving exceptions for payment plans and enforcing the exception policy.
• Reporting weekly on aged debt & active/non-active debt
What you’ll bring
• Experience in debt collection with a minimum of 1+ year’s experience.
• Understanding of litigation and confident in court appearances for debt collection activity only.
• Computer literate with strong knowledge of Microsoft Office applications
• Experienced in working with a large volume of accounts/calls.
• Consistently able to deliver high quality and accurate work.
• A positive and proactive team player.
• A good communicator with confident telephone manner and interpersonal skills.
• Able to work as part of a team with shared workloads, as well as driven to work on own initiative.
This role is 100% office based, in Aldgate in the City of London. As such, it is close to a number of bus routes, as well as underground and DLR stations such as Bank, Tower Gateway and Liverpool St.
In return, you will receive a generous basic salary (anticipated to be £40,000 - £50,000, but negotiable for outstanding candidates, plus 12.5% bonus, your birthday off work, plus an additional 5 days of flexi-leave, health insurance and a monthly wellness allowances.
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General Insurance and Financial Services Recruitment