Prestigious international insurance business is looking to appoint an experienced Property Claims Account Manager to join its highly successful team in Leeds.
This company prides itself on its entrepreneurial approach and doesn’t believe that ‘one size fits all’, or that it should follow the masses. It is always willing to take a view on specialist risks and employees are empowered to use their expertise.
Reporting to the Claims Manager, you will oversee the performance and governance of TPA suppliers and coverholders that handle a book of Property claims up to the value of £100K. You will be responsible for 2/3 large TPA’s as well as those smaller accounts, giving all clients the same level of attention and support. To emphasise, there will be no caseload of claims to service, this position is to ensure the performance of the TPA’s are meeting/ exceeding agreed KPI’s and SLA’s. You will ensure that all processes and procedures are adhered to and that those with delegated authority are working within the agreed boundaries. As expected, you will be able to produce and interpret MI and report back accordingly. You will be working closely with a colleague in Leeds, whilst reporting to your Manager in a remote location, as such it is imperative that you can hit the ground running and you will be empowered to work autonomously. The business is looking to recruit externally for this position as they are looking for fresh ideas and an innovator to assist with the continued success of the TPA Management Team.
It is essential that you have a solid understanding of the Property Claims market, along with a proven track record of managing TPA accounts. I would also be open to hearing from candidates who have an Adjusting background (Property), who are now responsible for insurer account management. There is also the opportunity to hear from those established Team Leaders/ Managers, who as well as having leaderships skills, also have exposure to relationship management at a strategic level. In addition, you will have excellent communication and negotiation skills, with the ability to adapt to change and assist with bespoke arrangements.
In return for your commitment and hard work, you can expect a highly competitive basic salary, plus one of the most attractive benefits packages in the market. This is an opportunity to join one of the most dynamic and exciting organisations in the world, which focuses on employee and customer satisfaction.
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General Insurance & Financial Services Recruitment