Chartered Loss Adjuster / Technical Team Manager - Insurance - Nottingham

Job Type:
Permanent
Sector:
General Insurance
Specialism:
Loss Adjusting
Location:
Midlands & Wales
Town/City:
Nottingham
Salary range:
£40, 000 - £49, 999, £50, 000 - £59, 999
Salary Description:
£40-50K + bonus & benefits – negotiable
Posted:
25-May-18
Start Date:
ASAP
Job Ref:
RJ-1357

Recognised nationally as a leading player in the property claims management sector, this specialist firm couples many years’ experience with cutting-edge technology to deliver its clients unrivalled results.

This sophisticated approach is certainly bringing about fantastic results; it is enjoying a period of sustained growth and continues to win prestigious new clients. As a result, it has recently moved to impressive new offices just off the M1. In order to capitalise on these exciting new developments, it is investing in the appointment of a Chartered Loss Adjuster to help run its day to day operations.

Whilst the Operations Manager will provide man-management to the Adjusting Teams (HR, recruitment, absence management, etc.) you will be responsible for overseeing the team from a technical perspective (allocating workloads, giving technical advice, providing training, establishing processes, being an escalation point for complex queries). You will provide support to a small team of Field Surveyors (UK based) and a number of In-house Validators working in the local office, with duties detailed more specifically below:

Management of Surveyors
• To ensure the directly employed Surveyors are fully equipped with the skill sets to undertake their roles on site.
• To review their reports ensuring that corrective liability decisions have been made on each individual claim.
• To review their scope ensuring the quantum does not exceed insurer’s liability.
• To assist by providing guidance on challenging claims when they are finding it difficult to assess or accept liability.
• To architect new reporting format for claims in excess of £10K and review every 3 months.
• To introduce adjusting tasks into the process (for instance; calculating sum insured, forensics, etc.)
• To review claims and ensure the sequence of works have been correctly stipulated at the outset of the claim.
• Monthly meeting with Surveyors using a regulated agenda, to provide feedback on targets, performance, and identifying areas for improvements. The meeting must be minuted and action points with targets set to achieve for the following month.
• Reviews, appraisals and performance meetings with individuals every 6 months, with targets for the next 6 months
• To assist with fraud detection processes.

Management of Validators
• To ensure validators are fully equipped with the skill sets to undertake their roles.
• To audit their reports ensuring that corrective liability decisions have been made on each individual claim.
• To audit their scope ensuring the quantum does not exceed insurer’s liability.
• Audit results to be used as training materials within the monthly meetings.
• To assist by providing guidance on challenging claims when they are finding it difficult to assess or accept liability.
• To monitor performance and capacity by ensuring daily targets are achieved.
• To introduce or refine processes where there is backlog or bottleneck to fast track claims.
• Monthly meeting with Validators using a regulated agenda, to provide feedback on targets, performance, and identifying areas for improvements. The meeting must be minuted and action points with targets set to achieve for the following month.
• Reviews, appraisals and performance meeting with individuals every 6 months, with targets for the next 6months
• To assist with fraud detection processes.

It is essential that you are a Charted Loss Adjuster, with extensive knowledge of the Property sector. Whilst it is not essential that you have previously held a management position, it is essential that you are a team player, with excellent communication skills, and are eager to support the development of colleagues.

In return, you will receive a competitive basic salary (completely negotiable but anticipated to be £40K - £50K) plus company benefits and performance-related bonus.

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Contact Details:
Tel: 0345 193 2465
Contact: Richard Jones
Email:

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