An experienced claims professional is sought by this highly successful, independent insurance broking organisation operating out of the West Midlands. This firm has been built upon the provision of bespoke insurance solutions for a wide variety of commercial clientele with outstanding customer service at the forefront of everything it does. As a Claims Handler, you’ll be able to demonstrate similar values and motivations.
With a minimum of 3 years’ claims experience gained from within a Broker, Insurer or TPA, you’ll work alongside and report into the Claims Manager and you will quickly become accustomed to the full broker claims role across all classes of business. It should be noted that the majority of the workload will be motor/ fleet based, but there will be Property, EL and PL claims to get involved with too.
The common denominator here, regardless of the class of business being handled, is to achieve the best and swiftest possible conclusion to your clients’ claims at all times, thus ensuring customer satisfaction and subsequent policy renewal. To achieve this, you’ll be confident in providing an empathetic and efficient FNOL service ensuring all concerns and queries are handled from the outset. Additionally, you’ll help your clients to substantiate their claim, mitigate their losses, and negotiate on their behalf with insurers, loss adjusters, engineers and other experts.
Additionally, you’ll be involved in the production of claims experiences to support the Account Executives with client reviews. You’ll also maintain an efficient diary system and in this small, but team-driven organisation, you may occasionally be required to assist in other areas of the business.
This is a fantastic opportunity for a career-driven, Claims Handler who is keen to be recognised for their work and input they have into an organisation. The claims department at some brokers can sometimes be undervalued and under-appreciated, but not here! This firm absolutely recognises the importance and value a market-leading claims service has.
With free parking on-site, an above market-rate salary, and an opportunity to be noticed and appreciated by the business owners, this really is a role to be seriously considered by all career-motivated Claims Handlers.
Aston Charles - a personalised service from industry experts
General Insurance and Financial Services Recruitment