Why Good Candidates Disappear During a Slow Recruitment Process
We completely understand why companies want to take their time when recruiting.
Hiring someone is an important decision. You want to meet candidates properly, make sure they have the right experience, introduce them to the right people and ultimately feel confident that you're making the right appointment.
But there is a balance.
One of the things we've seen repeatedly over the years is companies losing excellent candidates, not because there was anything wrong with the job, the salary or the business, but simply because the recruitment process took too long.
The problem is that while a company is making its decision, the candidate is making one too.
Candidates need to feel wanted
Think about how a candidate feels immediately after a really positive first interview.
They've met the company, they like the people, the role sounds exciting and they can genuinely imagine themselves working there. They leave the interview enthusiastic about what might happen next.
And then… nothing.
A few days pass. Then a week. Perhaps their recruiter tells them the company is still interviewing. Another week passes while diaries are coordinated or somebody internally needs to give their opinion.
That initial excitement gradually starts to disappear.
The candidate begins to wonder: Do they actually want me?
By the time the company eventually comes back wanting to arrange a second interview, the person who was incredibly enthusiastic two weeks earlier may feel very differently about the opportunity.
They haven't necessarily found a better job. Sometimes they've simply switched off.
Interviews take time for candidates too
It's also worth remembering that attending interviews isn't always straightforward when you're already employed.
Companies understandably want to conduct interviews during the working day, but that can leave candidates having to rearrange meetings, invent reasons to leave the office or use annual leave simply to attend.
One interview is usually manageable. Two or three interviews, particularly when they're spread over several weeks, become considerably more difficult.
Later in the year this can be even more of an issue, when candidates may have already used most of their annual leave.
So every additional stage and every unnecessary delay creates another opportunity for a good candidate to decide that the process simply isn't worth the disruption.
Your recruitment process says something about your company
There's another element that employers sometimes overlook.
The recruitment process is one of a candidate's first experiences of your organisation.
If arranging interviews takes weeks, feedback is slow and nobody seems quite sure what happens next, what impression does that give?
Fairly or unfairly, a candidate may start wondering whether that's how the company operates generally.
Is decision-making always this slow? Is there lots of bureaucracy? Will getting anything approved be difficult?
Conversely, a well-organised recruitment process can create a very positive impression. Quick communication, clear expectations and prompt decisions suggest an organisation that knows what it's doing.
The best recruitment processes aren't necessarily the shortest
We're certainly not suggesting that companies should rush important hiring decisions.
Some positions genuinely require several interviews. There may be technical assessments, presentations or meetings with senior people. That's perfectly reasonable.
What matters is that the candidate understands the process from the outset.
If there are going to be three stages, tell them.
If the Managing Director needs to meet the final two candidates, tell them.
If you know there will be a two-week gap between stages because somebody is away, tell them.
Candidates are generally very understanding when they know what's happening. What causes frustration is uncertainty.
Keep the momentum going
The companies we recruit particularly successfully for tend to have one thing in common: their recruitment process is slick.
They know roughly what the interview process will look like before it begins. Candidates understand the stages involved. Feedback follows interviews quickly and, when somebody progresses, the next stage is arranged promptly.
There is momentum.
That doesn't mean making rushed decisions. It means removing unnecessary delays from the process.
Because if you've interviewed somebody you really like, there's a good chance somebody else will like them too.
And the longer you leave a good candidate wondering what happens next, the greater the chance that the excitement they felt when they walked out of that first interview will have disappeared by the time you decide you want to see them again.
Take the time you need to make the right hire — but don't mistake a slow recruitment process for a thorough one.